Terms of service
Welcome to Fairytales Casa. By accessing or using our website, purchasing from our boutique, or interacting with our services, you agree to the following Terms & Conditions. Please read them carefully.
1. General Overview
These Terms & Conditions govern your use of:
Our website (www.fairytalescasa.com)
Online purchases
In-store purchases
Any services provided by Fairytales Casa
By using our services, you confirm that:
You are at least 18 years old
You agree to comply with all terms stated below
2. Products & Pricing
All products listed are subject to availability.
We reserve the right to change product prices at any time without notice.
Colors may vary slightly due to lighting, screen resolution, or photography.
Product descriptions are provided to the best of our knowledge but errors may occur.
We reserve the right to refuse or cancel any order due to inaccuracies or stock unavailability.
3. Orders & Payments
By placing an order, you agree to provide accurate and complete information.
Once an order is placed, it is processed immediately.
Orders may not be modified after processing.
We accept payments through secure payment gateways only (Razorpay / PayU / Stripe / Shopify Payments).
Fairytales Casa is not responsible for payment failures due to technical issues on the payment provider’s side.
4. Shipping & Delivery
Estimated delivery timelines are mentioned at checkout but may vary based on courier service, location, or unexpected delays.
Delivery delay does not entitle customers to claim compensation.
Customers must provide the correct address; re-delivery charges may apply for wrong or incomplete addresses.
See our Shipping Policy for detailed terms.
5. Returns, Refunds & Exchanges
Our policies are designed to offer a smooth and fair experience.
Returns/exchanges are subject to conditions listed in our Refund & Return Policy.
Not all products are eligible for return due to hygiene and safety reasons.
Refunds may be provided only for eligible cases as defined in the policy.
By purchasing from our boutique or website, you automatically agree to our return/refund terms.
6. Store Credits & Gift Cards
Store credits are non-transferable and valid for the period mentioned at issuance.
Gift cards cannot be exchanged for cash and are redeemable only at Fairytales Casa.
7. Use of Website
When using our website, you agree NOT to:
Engage in any fraudulent or harmful activity
Share false, misleading, or inappropriate information
Attempt to gain unauthorized access to our systems
Copy, reproduce, or misuse website content, images, or designs
Violation of these terms may lead to restricted access or legal action.
8. Intellectual Property Rights
All content on the Fairytales Casa website—including logos, designs, photos, text, and graphics—is the exclusive property of Fairytales Casa.
You may not copy, reproduce, or distribute any content without written permission.
Unauthorized use may result in legal action.
9. Customer Responsibility
Customers are responsible for:
Providing accurate personal and delivery information
Checking product details before purchase
Maintaining confidentiality of login information (if account is created)
Inspecting products upon delivery and reporting issues within 24 hours
10. Limitation of Liability
Fairytales Casa is not liable for:
Delays caused by courier services
Loss/damage due to customer mishandling
Minor color or texture differences
Issues arising from unauthorized third-party use of your account
Technical errors or website downtime
Our liability, under all circumstances, is limited to the value of the purchased product.
11. Changes to Terms
We may update or modify these Terms & Conditions at any time.
The latest version will always be available on our website. Continued use of our services means you agree to any updated terms.
12. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of India.
Any disputes will be resolved in the jurisdiction of Mumbai.
